Return Policy

Refund & Return Policy

1. Eligibility for Returns & Refunds

We offer returns or refunds under the following conditions:

A. Compliance with Our Return Policy

  • You may request a return if the item meets our return policy requirements.

  • All return requests must be initiated within 30 days of receiving your order.

B. Defective, Damaged, or Incorrect Items

  • If you receive an item that is faulty, damaged, or not what you ordered, please email us at conor@byrne-kildare.com with clear photos or a video of the product.

  • Our priority is customer satisfaction, and we will arrange a suitable replacement.

  • We cannot process exchanges without visual proof of the issue.

C. Undelivered Orders

  • If your order has not arrived within 30 days from the purchase date, it will be considered lost in transit.

  • Depending on the situation, we will either send a replacement or issue a partial refund.

2. How to Return & Request a Replacement

To start a return, email us at conor@byrne-kildare.com explaining the reason for your return. We will provide return instructions accordingly.

You may return your item within 30 days of delivery, provided that:

  • You notify us of your return request within 14 days of receiving the package.

  • The item is unused, unworn, and in its original condition.

  • The package is complete with all included items.

  • The return reason aligns with our return policy.

Important:

  • Customers are responsible for all return shipping costs.

  • Since our primary warehouse is in China, return shipping costs may be higher, averaging around €20.

  • To reduce our environmental impact, we ship all orders from one central location close to our fabric source. Helping us lower CO₂ emissions and avoid unnecessary transport.

3. Frequently Asked Questions

Q: How do I return an item?
A: Contact us at conor@byrne-kildare.com to request the return address. You must provide a tracking number to confirm the return shipment. The return shipping fee is the customer’s responsibility.

Q: Do I need to return my entire order?
A: No, you only need to return the specific item(s) you want to return.

Q: Can I exchange an item if the size is incorrect?
A: We only process exchanges if we made a mistake in sending the wrong size. To avoid sizing issues, please refer to the size guide available on each product page.

Q: When will I receive my refund after returning an item?
A: Once we receive the returned item at our warehouse, the refund process will begin.

  • This typically takes 5–7 business days for the package to arrive.

  • After inspection, we will issue your refund within 2 business days.

  • The bank may take an additional 3–5 business days to process the refund.

Q: My package was returned to the sender. What should I do?
A: This could happen due to:

  • The package not being claimed within the courier’s time frame (usually 5 days).

  • An incorrect shipping address.

  • Customs fees or import duties not being paid.

Contact your local courier or email us at conor@byrne-kildare.com for help.

Q: Do you provide prepaid return labels?
A: No, return shipping is the customer’s responsibility, and we do not provide prepaid return labels.

Q: How can I contact customer support?
A: You can reach us at conor@byrne-kildare.com. We aim to respond within 24 hours. Please include your order number for faster assistance.